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If something is wrong with an order that is being fulfilled by saferholidays.com, we certainly want to help you. Please read the information below for more on how to proceed.
If you need to cancel or change an order that has not yet entered the shipping process call us or email customerservice@saferholidays.com
Did you receive a damaged or defective item? If the item has a damaged or defective part you must notify us within 3 days of receipt. We'll ask you to indicate the number of items you're returning, the reason for return, and if appropriate whether you would like a refund or a replacement item sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, use the order tracking button. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance? Please call us or email customerservice@saferholidays.com Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.
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